Questions about our house cleaning service? We have answers
Everything you need to know about scheduling, pricing, and what to expect from our residential cleaning team in Alexandria.
Ask a QuestionWhat areas of Alexandria do you service?
We currently serve homes throughout Alexandria, Egypt, including central districts and surrounding residential neighborhoods. If you're unsure whether your address falls within our coverage area, contact us and we'll confirm availability before booking.
How is your cleaning service priced?
Pricing depends on the size of your home, the level of cleaning required, and how often you schedule visits. We offer affordable house cleaning packages for weekly, biweekly, and one-time appointments. Contact us for a quote based on your specific space and needs.
Do I need to provide cleaning supplies or equipment?
No, our team arrives with all necessary cleaning products and equipment. If you prefer we use specific products due to allergies or personal preference, let us know in advance and we'll accommodate your request whenever possible.
Can I set up a recurring weekly cleaning schedule?
Yes, our weekly cleaning service is built around your household routine. You can choose a fixed day and time each week, and our team will maintain consistency so the same cleaner becomes familiar with your home over time.
Are your cleaners background-checked and trained?
All members of our cleaning staff go through a screening process before joining our team and receive training on residential cleaning standards, safety procedures, and proper handling of household items.
What happens if I need to reschedule a cleaning appointment?
We understand schedules change. You can reschedule or adjust your appointment by contacting us at least 24 hours in advance, and we'll work to find a new time that fits your calendar without disrupting your regular cleaning plan.
Do you clean apartments as well as houses?
Yes, we provide residential cleaning for apartments, villas, and houses of varying sizes across Alexandria. During booking, let us know your home type and square footage so we can allocate the appropriate time and team size.
Is someone required to be home during the cleaning?
It's not required. Many clients provide access instructions or a spare key for scheduled visits. If you prefer to be present, that's welcome too. We'll discuss access arrangements with you when confirming your first appointment.
Still have questions about our cleaning service?
Reach out and we'll walk you through scheduling, pricing, and how our team fits into your weekly routine.